Last revised September 29, 2023
3. Information we collect about you and how we collect it.
We collect different types of information about you, including information that may identify you either directly or when combined with other information, information that is about you but does not identify you, and information that we combine with information about our other users.
Examples of the types of information we collect from and about users of our Digital Services:
- information that is about you as a person, such as, where relevant to the Digital Services, name, address (e.g., home, office, billing), date of birth, gender, contact information (e.g., e-mail, phone), professional information (e.g., if you are a Clinician, including license information and NPI number), insurance information, medical history, and other health information or other information supplied by you; and
- information that is about your usage of the Digital Services, including:
We collect this information:
- directly from you when you provide it to us, such as through e-mail, phone calls, text messages, website forms, and our webchat function on our Digital Services, including via the use of third party applications, services, and products that we integrate into our Digital Services;
- automatically as you navigate through or use our Digital Services; and
- from third parties, for example, our clients, service providers, and business partners.
In addition to collecting data directly from you, we also use the following technologies in connection with our Digital Services:
- Analytics Providers. We and our service providers and clients may use analytics service providers, including Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information relating to your use of our Digital Services. Google Analytics also utilizes cookies for this purpose. You can find out more about how Google uses data directly from Google, for instance on Google’s website. We may also use Google Analytics Advertising Features or other advertising networks to provide you with interest-based advertising based on your online activity.
- Pixels and Tags. We and our service providers and clients may use pixels, tags, and similar technologies (i) to help identify what users do after they see or click on an element of our Digital Services and/or an advertisement or other content prior to reaching our Digital Services; (ii) identify users who interact with our Digital Services from different devices; (iii) connect users’ activities across platforms and devices, including enabling online to offline activity connections; and (iv) better understand the effectiveness of our Digital Services and our clients’ and partners’ user initiatives, and improve the content (including advertisements) provided to targeted audiences of interest to us, our clients, and our business partners. Examples of these technologies including (a) Facebook’s pixel and Instagram’s web analytics and advertising service, both provided by Meta Platforms, Inc. (“Meta”) and (b) Adstra tag and matching services provided by Adstra, LLC (“Adstra”). Data provided to Meta, Adstra, and other service providers in connection with your use of the Digital Services is saved and processed by those third parties, and may be used for their own and others’ purposes in accordance with those companies’ policies and applicable laws. For more information, including how to adjust your privacy preferences or exercise your privacy rights with those companies, please visit their website directly (e.g., Meta’s privacy center; Adstra’s privacy center).
- AI Tools. We use both internal and externally hosted software, platforms, and applications that utilize data analysis, learning, reasoning, problem solving, perception, prediction, planning or other cognitive functions in an attempt to augment or replicate human intelligence (we refer to these, collectively, as “AI Tools”). Examples of techniques employed by AI Tools include machine learning, deep learning, computer vision, natural language processing, robotics, virtual agents, chatbots, and other emerging technologies that aim to simulate human intelligence. AI Tools with which we share your personal data can be found on our service providers page. We may also share information that does not identify you when we use such AI Tools.
4. How we use your information.
We may use information that we collect about you or that you provide to us to:
- provide you with the Digital Services, including our Website and our other products and services;
- provide you with other information, products, or services that you request from us or that we believe may be of interest to you;
- provide services, including Digital Services, to and on behalf of our clients;
- administer surveys, sweepstakes, promotions, and contests;
- develop, support, maintain, secure, audit, review, and improve our Digital Services and other products and services that we may develop from time to time;
- fulfill any other purpose for which you provide such information or otherwise consent to, including as we may describe to you when you provide the information;
- for recruiting and human resources purposes, in particular with respect to candidates who interact with us through our Website or other Digital Services;
- carry out our obligations and enforce our rights arising from any contracts entered into between you and us;
- notify you about changes to our Digital Services or any products or services we offer or provide though them;
- analyze data and information about the provision, use, activity, and performance of our Digital Services and any other products and services, including those that we may develop or provide in the future, as well as of their users, including you;
- create Information Assets (as described below) and provide access, sell, disclose, and otherwise use them and related analytics products and services as described above, in whole or in part, including to our clients and other partners as part of the services we offer to them;
- protect the safety, health, rights, property, or security of Ostro, our users, employees and workforce members, third parties, members of the public, and/or the Digital Services.
- communicate with you about any of the above, including to provide you with notices relevant to your use of or changes in the Digital Services and to respond to your requests of us;
As a processor or service provider, we use the information we collect about you, including information that you provide to us through your use of the Digital Services, to provide Digital Services to our clients and as otherwise set forth in our contracts with such clients.
5. Disclosure of your information.
We may disclose your information in any of the following circumstances:
- to our affiliates, contractors, service providers, subprocessors, and other third parties in connection with our business. The services provided by these organizations include:
- to a buyer or other successor in interest of our business in the event of an actual or contemplated merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which user information is among the assets subject to such transaction or otherwise part of the due diligence of such a transaction;
- to fulfill the purpose for which you provide it;
- for any other purpose disclosed by us when you provide the information; and
- with your consent.
We may also disclose your information:
- to comply with any court order, law, or legal process, including to respond to any government or regulatory request;
- to you or your designated agent to allow you to exercise your individual choices under applicable laws with respect to your data;
- to third parties to market their products or services to you;
- if we believe disclosure is necessary or appropriate to protect the security, health, rights, property, or safety of us, our clients, our users, any member of the public, or others. This includes exchanging information with government agencies and authorities, other companies and organizations for the purposes of fraud protection, information security, credit risk reduction, health and safety, and other lawful purposes.
6. Use and disclosure of deidentified and/or aggregated information.
We collect and create information assets (“Information Assets”) from a variety of sources, including information about and generated by your use of our Digital Services. We may use these Information Assets for any lawful purpose, including to share, sell, or otherwise disclose to our clients and business partners, to support, develop, improve, and enhance our Digital Services and other products and services, and to perform quality assurance and other security testing and monitoring with respect to our Digital Services and our business.
7. Choices about how we use and disclose your information.
In addition, we strive to provide you with choices regarding the information that you provide to us, such as:
- Tracking technologies. On your device, you may be able to choose to be alerted and/or to refuse to accept some or all cookies or other tracking technologies by activating the appropriate setting in your browser and/or device settings. However, refusing these technologies, including cookies, may cause certain parts of our Digital Services to be unavailable to you or to not work as intended.
Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they “do not track” your online activities. At this time, while you can disable cookies and/or other tracking technologies as described above, we do not honor or recognize when your browser sends “do not track” signals. We do not modify what information we collect or how we use that information based on whether such a signal is broadcast or received by us.
- Email communications. By providing your e-mail address, you are agreeing to be contacted by or on behalf of Ostro at the address you have provided to receive informational, transactional, product or service related, or marketing communications relating to the Digital Services. If you do not wish to have your e-mail address used by us to communicate with you, with respect to marketing or promotional communications, if any, you can opt-out at any time by clicking the unsubscribe link at the bottom of any e-mail or by contacting us at firstname.lastname@example.org. Please note that this opt out does not apply to transactional communications between you and us regarding your use of the Digital Services. For such communications, you may access your User Account (described below) or contact us at email@example.com to update your communications settings, including your e-mail address. Please be advised, however, that some Digital Services will not operate fully or as intended if we are unable to communicate with you and we may be restricted by applicable law from disabling certain communications.
- User account settings. For some Digital Services, you may have created a user account (“User Account”) to allow you to access information, communicate with us, and otherwise access and use certain features of the Digital Services that are available only to registered users. If you have created a User Account, you may also adjust certain communication and privacy preferences and settings directly via your User Account.
8. Requests regarding your information.
Please note that we are not obligated to respond to requests regarding information that we handle as a processor or service provider to our clients. The relevant client is responsible for responding to such requests. If you submit a request regarding information for which we are a processor or service provider, we may forward your request to the applicable client so that they may review and, if appropriate, accommodate your request.
For requests regarding your information for which we are a controller, if a privacy law is in force in your state of residence and we are subject to such law with regard to your information, you may be able to request:
- Access to information we have about you or a copy of such information.
- Information about the categories of information we have about you, our purposes for collecting and disclosing this information, and categories of third parties to which we disclose this information.
- Correction of certain information we have about you
- Deletion of certain information we have about you.
- That we opt you out of certain uses and disclosures of your information.
You may email us at firstname.lastname@example.org to make these requests. Please note your request and the information regarding which you are making the request. If you have created a User Account, you may also be able to make and/or carry out such requests directly via your User Account.
These requests are subject to certain limitations and exceptions. For example, we may not be able to accommodate your request, including because:
- we have deidentified or anonymized the relevant information;
- we believe that fulfilling your request would violate Privacy Laws or another legal requirement or cause information to be incorrect; and/or
- your request falls within a specific exception under Privacy Laws.
If we decline to fulfill your request, certain Privacy Laws may allow you to appeal this decision. If legally required, we will provide instructions for how to appeal when we notify you that we have declined to fulfill your request.
Finally, we may ask you for additional information in order to better understand and validate your request, including information as reasonably necessary and permitted by Privacy Laws to verify your identity and your right to access and take action with respect to the requested information. If the Privacy Laws applicable to you allow you to authorize an agent to submit requests on your behalf, the agent must provide legally sufficient proof (e.g., power of attorney) that they are authorized to submit the request on your behalf. Before responding to a request by an authorized agent, we may validate the agent’s identity and may also validate your identity directly with you.
Please note that we reserve the right not to respond to requests related to your information if we are not legally required to respond.
9. Information security.
We have implemented measures designed to secure your information from accidental loss and from unauthorized access, use, alteration, and disclosure. We use encryption technology, multifactor authorization, and various authentication and identity management tools to safeguard the information sent and received by us.
The safety and security of your information also depends on you. Where you have chosen a password for the use of our Digital Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. If you believe that your password may have been compromised please access your User Account and reset it immediately. If you believe that your information may have been compromised or misused, please contact us immediately at email@example.com.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your information, we cannot guarantee the security of your information when it is transmitted to, on, or through our Digital Services or otherwise disclosed to us. Any transmission or disclosure of your information is at your own risk.
10. No medical advice or care.
Ostro is not a medical group. We do not provide medical advice or care. Information communicated to you through our Digital Services is not a substitute for a discussion with a licensed medical practitioner and should never be applied or interpreted as medical advice or any form of personal treatment plan.
11. Not intended for children.
13. Ethical conduct.
We pride ourselves on ethically empowering people like you to navigate their health. If you see or suspect any unethical or illegal activity of any kind in connection with the Digital Services we would appreciate it if you would report it to us immediately so that we may promptly investigate. Please contact us at firstname.lastname@example.org.
14. Contact us.
How to Contact Us:
382 NE 191st St
Miami, Florida 33179-3899